Social media strategy is very important because the transport agencies to deal with the hurricane

Riders also grew frustrated. Again and again he met with virtual silence questions. He did not know what was in fact a bus waiting pattern.

"I'm on the 317 bus a few times, I asked what was happening," Mary Scandell identified himself as a rider, a few days after Hurricane Sandy Boil New Jersey Transit and the Facebook page. "Now I ask you edeceðim in a bad way."

Changing the New York scene. Jim Temple, suburban lines damaged Long Beach Long Island Rail Road, which requires a status update posted a question on Facebook. Amtrak responded immediately. "Thank you for that information," said Mr. Temple.


Transit officials Lessons from Hurricane If Sandy does not know, it's the Internet era, Riders keep up to date is as important as track and rolling stock. Bag, and they will let you know. As workers washed-out track raced, tunnels and water-filled electrical equipment back online streaming, they also meet the conditions and transferred to schedule every minute sometimes daunting task of keeping track of hundreds of thousands of Riders, tools that Facebook, Twitter, Flickr and YouTube- included in use.

The New Jersey Transit and the Long Island Railroad world, can be seen through the prism of Facebook, showed how the message system implementation or customers who expect to be able to get to work and home, to find new ways to make the distinction between exasperation car, you can look at.

Long Island Railroad photos and videos with Sandy here to prepare for a hurricane storm updates its Facebook page. Export as continued high wind and water waves tore down power lines and blocked railroad tracks wayward boat and other debris. Agency responses to questions and other passengers are often required for federal assistance are likely to be updated, the homes were damaged.

New Jersey Transit regularly updates his page - but the photographs are not printed until October 30 lunchtime, after the storm barreled through. Riders are responsible sporadically, sometimes wrong information on their website and their leader, became even more confused as commuters try out different planning image.

Results: Long Island Rail Road share a story relay pain, beyond the control of the workers to return to their war against unforeseen losses. I sympathized's rail passengers frequently and vociferously critical and even communication efforts is, if not perfect, was considered to be better appreciated.

The New Jersey Transit communication, many passengers have no other source of misery for the year.

"Long Island Railroad Riders say they have learned a lesson," said Mitchell Moss, the New York University Wagner Rudin Center for Public Service, Graduate School Transportation Director. "And it is as important as working out which service level you provide."

Long Island Railroad and New Jersey Transit also used Twitter to spread. The New York Times Facebook page for each of the tests, as they allow for more detailed comments - and a back-and - forth more discussion - how to contact passengers looking for a deeper look. Port Authority of New York and New Jersey, which was criticized for its communications, used Twitter, but do not have a Facebook page.NJ Transit attention after the storm about 300 cars and locomotives parked in the depot in Hoboken to Meadowlands, is the flood warning prestorm damaged.

But even before this decision was widely known passenger surges.

NJ Transit officials defended their relationship during and after the storm.

"We've been chattering about for almost 24 hours a day," said John Durso Jr., a representative of the organization. He said the agency is also constantly update your website, e-mail alerts, ads placed in newspapers urgent transfer buses and ferries, and also appeared regularly on television and radio.

Times have reviewed comments on the storm October 29 to November 6, the day before the north side of the new round of service disruptions. Although the exact functions, taken together, they provide transit schedules disorder clients face, many of whom live in the dark, and, relying on smartphones reports.